Which emails Alignify sends#
- Account emails, always sent: sign-in, invitations, credit limit warnings, HubSpot connection problems ("Reconnect HubSpot to keep your Alignify agents running", sent once per problem), billing and subscription changes, account deletion confirmations and support chat transcripts.
- Agent activity emails, on by default: finished or failed runs, WriteBacks waiting for your review, schedule updates.
- Product updates and offers: only if you opted in.
The same events also appear as in-app notifications (the bell in the top bar).
How to stop activity emails or unsubscribe#
Open Settings → Email notifications and untick Agent activity, or click the unsubscribe link at the bottom of any activity email and confirm. In-app notifications keep working. Account emails (sign-in, invitations, credit and billing warnings, HubSpot problems) cannot be turned off because they are needed to run the account.
Product updates and marketing emails#
Marketing emails are sent only if you opted in, either on the welcome screen after sign-up or in Settings → Email notifications (Product updates & offers). Untick it or use the unsubscribe link any time.
I did not get an email from Alignify#
Check spam, promotions and other filtered folders, and whether your company's email filter blocks new senders. Emails go to the address you sign in with. For activity emails, check Settings → Email notifications. For an invitation, the inviting admin can see the invite link in Team if email could not be sent. If nothing arrives, ask for a person in the support chat.