Profile & security: where to change my name, email or password#
Open your avatar in the top bar → Manage account, or Settings → Profile & security. There you change your name and photo, add or remove email addresses, change your password (for email sign-ups), see the Google account you sign in with, turn on two-step verification and see the devices you are signed in on. Workspace settings (billing, team, HubSpot) are in Settings, not here. To delete your account, use Settings → Account.
Why does it ask me for an email code when I sign in?#
When you sign in with your password on a device or browser we have not seen before, we email you a one-time code to confirm it is really you. Enter the code from the email to finish signing in; that device is then remembered. Check spam if the email does not arrive, and make sure you look at the inbox of the address you sign in with. This protects your account if your password ever leaks. Signing in with Google uses Google's own checks instead.
Why can't I set a password? I sign in with Google#
If you signed up with Google, you sign in with the Continue with Google button and your account has no Alignify password, so Profile & security does not show a password section. Your Google account's own security (including Google's two-step verification) protects the sign-in. You can still turn on two-step verification and manage signed-in devices on the Security tab of Profile & security. People who signed up with email and a password see Change password there.
I forgot my password#
On the sign-in page enter your email, choose Forgot password and follow the code we email you to set a new password. If you signed up with Google, there is no password to reset: click Continue with Google instead.
Signing out of other devices#
Open Profile & security → Security. Under the signed-in devices, open a device you do not recognise and click Sign out of device. Change your password too if you think someone else knew it. Devices are signed out one at a time.
Changing the email address I sign in with#
In Profile & security add the new email address and confirm it with the code we email to it, then make it your primary address and remove the old one. Invitations and Alignify emails go to your primary address. Your role and workspaces stay the same.