Refund Policy

8 October 2026

This Refund Policy explains how cancellations and refunds work for Alignify subscriptions and prepaid credit packs. Alignify is a business-to-business product. This policy forms part of our End User License Agreement (Terms of Service) at /terms.

1. WHO SELLS ALIGNIFY

Alignify is provided by PRIVATE ENTREPRENEUR KRAVCHENKO SVIATOSLAV EVGENOVYCH (ФОП Кравченко Святослав Євгенович), Ukraine, identification code 3621611616.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders paid online. Paddle provides all customer service inquiries and handles returns for those orders. Customers we invoice directly (bank transfer) buy from the private entrepreneur named above.

2. CANCELLING A SUBSCRIPTION

You can cancel your subscription at any time with the "Cancel subscription" button in Settings → Billing of your workspace.
Cancellation takes effect at the end of the billing period you have already paid for. You keep full access to your paid plan until then.
After that date there are no further charges, and your workspace continues on the free plan.
If you cannot use the button, email us at contact@alignifytech.com and we will cancel it for you with the same effect.

3. REFUNDS FOR FIRST-TIME SUBSCRIBERS

If you subscribe to a paid plan for the first time, you can ask for a full refund within 14 days of your first payment. Email contact@alignifytech.com from the address on your account and tell us which workspace the payment was for. Renewal payments are not covered by this 14-day refund; cancel before the renewal date to avoid the next charge.

4. PREPAID CREDIT PACKS

Unused credits from a prepaid credit pack can be refunded within 14 days of purchase.
Credits that have already been used are non-refundable. If part of a pack has been used, we refund the unused part only.
To ask for a refund, email contact@alignifytech.com within 14 days of the purchase.

5. HOW REFUNDS ARE PAID

Payments made online through Paddle are refunded by Paddle, as Merchant of Record, to the original payment method.
Payments made by bank transfer against our invoice are refunded by bank transfer to the account the payment came from.
Your bank or card issuer may take several business days to show the refund.

6. WHEN REFUNDS ARE NOT AVAILABLE

Refunds are not available where the account was used in breach of our Terms of Service, including abuse, fraud or unauthorised use of the Product. This policy does not limit any rights you have under the law that applies to you.

7. CONTACT

Questions about cancellations or refunds: contact@alignifytech.com.

PRIVATE ENTREPRENEUR KRAVCHENKO SVIATOSLAV EVGENOVYCH (ФОП Кравченко Святослав Євгенович)

Address: Ukraine, 03148, Kyiv city, ZORGE RIKHARDA STREET, building 2